Refund policy
We want you and your furry muse to love your Tinselpaw accessories. However, due to the unique nature of our products, please read our return policy carefully:
Custom & Made-to-Order Products
All Tinselpaw items are Handmade-to-Order. As these products are created specifically for you, we do not support returns or exchanges for a "change of mind" or without a valid reason.
Quality Issues & Damages
If your item arrives damaged, defective, or if you receive the wrong item, we will make it right:
- Please inspect your order upon reception.
- Contact us at ylxq@tinselpaw.com within 7 days of delivery with photos of the issue.
- Once the quality issue is verified, we will arrange a replacement or a full refund at no additional cost to you.